Refund Policy
Effective as of: August 13, 2026
At Solyra ® Meow Decor, we want you to be completely satisfied with your purchase of our Solar Meow Decor Light. If you are not entirely happy, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyrameowdecor.com. In your email, please include:
- Your order number
- The name of the item(s) you wish to return
- The reason for the return
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us. Please do not send your item back without first receiving an RMA number, as it may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods (e.g., hygiene products)
- Hazardous materials, flammable liquids or gases
- Gift cards
- Downloadable software products
- Some health and personal care items
- Personalized or custom-made items
- Clearance or final sale items (unless defective)
Please contact us if you have questions or concerns about your specific item.
5. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. The timing of the refund appearing on your statement may vary depending on your bank or credit card company.
6. Damaged or Defective Items
If you receive a damaged or defective Solar Meow Decor Light, please contact us immediately at support@solyrameowdecor.com within 7 days of delivery. We will require photographic evidence of the damage or defect. Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. You will not be responsible for return shipping costs for damaged or defective items.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solyrameowdecor.com.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@solyrameowdecor.com.
9. Contact Us
If you have any questions about our Refund Policy, please contact us:
By email: support@solyrameowdecor.com
By visiting this page on our website: https://solyrameowdecor.com/contact